Thought I would put in my two cents about Maven Gig Australia as I have had a pretty disappointing experience with them in the last six months. In the beginning I thought they were pretty good, simple, easy to use, staff were helpful. Actually I signed up because of their primary Sydney rep Ryan, who did do everything he could to make it as easy as possible. Since he's been gone (I got the impression fired) it all went down hill customer service wise. My biggest frustration with them, even when Ryan was there, was the excess on damage. Considering all the damage endured by the cars I had (3 in total) was not my fault and were extremely minor; if you didn't have the person at faults details then you get charged $1000 regardless of the cost of the damage. They say they refund you if it costs less but considering how minor the damage was I highly doubt they actually do. There is no option to reduce excess. This in turn effects your own premiums if you choose to get your own car and purchase insurance. All the damage incurred by the cars I would never have bothered to place a claim for as they could have been repaired for less. Even the damage that I did get details for were so minor that I would've told the guy who did it not to worry about it but still that claim counts toward my claim history. Their invoices are all out sync. You try to email them about a concern and they can take up to 2 weeks or more to respond if they respond at all. They usually never respond. When I had a discrepancy with a bounced payment which I had ensured money was available for they never answered calls and I wouldn't even bother leaving a call back message because they won't call back for two days if at all. I had to send like 8 emails or more over 5 days and call multiple times before they resolved the problems while they still charged me late fees, which they eventually gave back. I even contacted the American branch and they were 10 times more helpful and respondent even though they couldn't resolve the issue and eventually they gave me the fees back but after saying they wouldn't happily discuss what went wrong and call me at a requested time I had no response. Not even another email Now today after two weeks of nothing coming out of my account for insurance excess repayments they replied to an email I sent on the 2nd of January regarding my request for invoices of these payments and the payment plan. Because the staff when I returned my car were incompetent they didn't even show me the payment plan and actually barely gave me eye contact and the guy who did seemed like he didn't really know how to do much yet. So now they have decided that I owe $400 and will be taking it over the next 3 weeks when I have not budgeted for this. In the first 6 months of using Maven I probably would have recommended them but now I say steer clear, their a plenty other options out there for sure! I'm pretty patient but I hate bad poor customer service for not good reason and being cheated out of money unjustifiably! Thanks for reading the rant if you got through it.