I just recently had a problem with Busuu. I signed up last year for a one year subscription. I stopped using them nearly 2 months ago. I had signed up for the french course and completed the highest course they had. I assumed the auto renewal was an accident. When I contacted them they ignored my first 4 messages, then I received a very cold response saying that I did not cancel on time and the auto renewal is standard practice. It is the student's responsibility to notify before auto renewal kicks in. They totally refused to return my money and now they totally ignore all my emails. Now I see how they make their money, by stealing from students. Unethical [censored].