I bought Audi A4 in June 2021 and upon collecting the car it didn't have spare keys. I asked for the spare keys and the assistant said he will look for it. Weeks went by without hearing from Petrus. Then I did personal visits and spare keys potos were taken. It took a month before I received feedback from Petrus that they can't get the spare keys. I have to bring in the car again for another potos to be taken so they can go to Audi. On the 20th September when I do follow up Petrus said I must wait to hear from admin clerk when they found the keys. I am not happy with Bidvest Gezina service as this is taking long to be resolved. How can they sell me a car without spare keys. A car worth more than 300 000 but no keys. If my car get stolen or something happens and insurance asked for spare keys what will I do. I need my spare keys as every car you buy must have spare keys. I am sending this complaint over because I want good value for my money before I start taking legal routes.