I started attempting to purchase a new 120 gal upright tank on June 24 of this year. I spoke with two different customer service reps who kept passing me off to other numbers to call. I finally talked to Angela Cowans who gave me pricing for the tank, regulator, and pig tail at $675.00. She told me the local office had the tank in stock and would call me to schedule a site visit. They never called. I spoke with Brett Miller on July 7th trying to find out what was going on. He disputed my word that I was given a price until he found the notes in your system that she did in fact give me pricing. He said he would send the information to the district office again and they would contact me. He even gave me his email to contact him if they didn't. I emailed him on 7/14 and he responded with a question asking if anyone had called about pricing. I replied no and that's the last I heard from him. I called back on 7/19 and spoke with Sarah. She went so far as to enter my payment information and had me put in my credit card number and said the district office would call. I heard nothing. I called back on 8/16 and talked with Mike, Veronica, and Ryan. No help! I finally on 8/16 talked to Jane who gave me a case number 2798487G6B7H8 and said the district would call. Dannette Loftis called on 8/20 at 2:40 and left a message. I was out of cell phone range. She said that whoever sent the notes didn't give the size of the tank, only the price and she would call me back. She never has. I called and spoke with Lesley on 8/24 and she gave me a site survey date of September 2nd at 11:45 pm. My card was never billed for the purchase of the tank and I've relayed the size and components every time I've spoken with your people about the attempted purchase. I've been given several conflicting policy procedures that have to take place and at least 3 different phone numbers to call. Your company has to be the worst I've ever tried to do business with. The company you bought, Heritage Propane was a pleasure to deal with. You've totally screwed up a good local company. I have 4 rental homes and my residence all with propane appliances and I own my own tanks. I'm just trying to install gas at another location. Please advise me as to how I can purchase this tank. I have no faith that anything will happen on 9/2. Very disappointed and dissatisfied customer. Jim Tiger 53 Riverside Drive Hayesville, N C 28904 Account #[protected]