26 Jul, 2021 → by ClaimboUser469696
Armless power recliner (sectional)

2

It's been since January and the dump hasn't resolved the warranty issue on my sectional. Specifically the mechanism that reclines is broken and makes the armless recliner sit crooked. The Dump ordered a part that came broken and turns out was for the wrong chair. The Dump A month ago (7 months after warranty raised) attempted to bring a replacement it was for the wrong chair. When I contact them they only respond if I send a text after hours last week a different person contacted me to yet again deliver the (same) wrong part. They sent someone back in February he must have been the one to order the wrong part because he couldn't fix it I've told them over and over again which chair it is in the sectional. Now they aren't replying to me. They aren't holding up to their warranty. It's been 8 months even if parts aren't available they should still respond to me. If parts are ordered they should respond. I spent over 4K for this couch. I expected that it would last for years it didn't even last one year before the mechanism broke.
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