24 Apr, 2019 → by ClaimboUser664105
appearance of room and property
1
My name is Sonya Thomas and I reserved a room at the Baymont Inn & Suites in Savannah GA. I went to check in on April 18th. I did not like appearance of the property or the room. I left on the same day and I was told to call back the next day to talk to the manager about refunding my deposit of $67.72. It is April 24 and I have called the hotel four times and the manager has not returned my call yet. I just want my deposit refunded back to my credit card. I booked the room thru booking.com and they told me to contact the hotel. This is unacceptable. I will never book another room with Baymont Inn. I asked for the owners name and they would not give me that information. I can be reached at [protected] or email [protected]@gmail.com.