I live two and a half hours from Cairns but left home an extra hour early to allow for roadworks Was THREE minutes late to check in. RUDELY told flight was closed and I should have listened to the paging system...bit hard from my car... Money lost, end of story and conversation. Three hours and another $520 later Qantas got me on a flight. Why do you have no web check in? Why are your staff so rude? Why do you not give a hoot about your customers? Technically you still had 42 minutes before that flight departed. I may be a small person in a big pond to take you on but can assure that your airline will never be recommended to any of my hundreds of friends on social media or to any if to their thousands of friends. I believe I deserve an apology and at least a partial refund .