A year ago after experiencing computer problems, I contacted DefenderCare who told me they could fix my problems and give me their software and unlimited support for 5 years for $249. I accepted, they deleted my Norton coverage, installed DefenderCare and got my computer back in operation. I received a Certificate granting me the 5 years coverage, but only after I insisted on getting a hard copy of it. I now receive an email asking for $149 to renew the support for another year. During a phone call from them, I was told that I only have a one year support, but 5-years to use their software. I checked my computer for their software and discovered that it has been removed, as if it had an expiration date attached to it so it would self-remove if I never renewed. My 5-year Certificate is now worthless!