when a customer pays forr 1-2 day shipping thats what we expect. I ordered phone Wednesday. It should have been pricessed on Thursday abd sent out by Friday. I still have no tracking information. I expected to receive phone by saturday and they are telling me it will be delivered next week. They need American agents instead of foriegners. They refuse to fefund the shipping cost that I paid for. User's recommendation: Dont buy a phone through straighttalk. Buy at Wal Mart if you can. Dont pay for quicker shipping.