My son Michael placed an order of Radley 13 inches lawnmower on line on July 6, 2021 (Order# [protected]) to be picked up at one of your store located at Argyle Street in Caledonia, Ontario. He received an email notification on Wednesday morning, we therefore went there to pick our order up on the same day. Upon arrival at the store, I saw a big signage situated on the main entrance which clearly indicates senior gets 10% discount on Tuesday. As I am a senior citizen, and in fact the lawnmower that we purchased on Tuesday was a gift for my son's new townhome in Hamilton. Since the lawnmower was purchased on a Tuesday, so I asked the store personnel if they can make the adjustment by granting me a 10% off? However, I was told as the purchase was being done on line, and the 10% is only applied for seniors who come in to the store to purchase in person, as such, they refused to help me. I said to the staffs over there that I was unaware of the offer for in store purchase only, however, if I knew in advance that there is a senior previliage in place for in store purchase, I would have come in to the store to perform the purchase since I need to come to Caledonia store to pick it up anyway. I felt that I have been treated unfairly as it was just a simple request I made, all they have to do was to reverse the transaction or simply just give me a in store credit equivalent to the 10% I am entitled to as a senior citizen. My monthly income is solely from CPP and OAS, my son's lawnmower is $79.99 + taxes. The 10% off is still some kind of savings to me as I would save more or less $8 + taxes or so. I called [protected] and spoke with a supervisor who advised me they are only a third party company working for Home Hardware for on line orders related matters except for complaints or anything in related to my query. He then referred me to call [protected] and speak with someone at the Customer Services line. I called the aforesaid given phone number on Thursday and left two messages (one in the morning followed by a subsequent message around 2:17 pm), but I did not receive any calls back. I made two more phone calls on Friday morning and in the afternoon, leaving two messages respectively..not surprisingly I did not receive any calls back again. I waited patiently for two days, I was so disappointed and upset that I picked up my phone and made another phone call on Sunday, even though I know that the customer service line will not pick up any messages due to weekend. I clearly indicated on my message on Sunday that I was really upset and angried that they have ignored all my previous messages and demand an immediate call back no later than Monday, which is today on July 12, 2021. Once again, I receive no calls back. I picked up my phone one last time this afternoon at around 12:48 pm, leaving my final message unpleasantly on the answering machine on your Custoner Service line. It is now 2:00 pm, I still haven't received any calls back. What kind of Customer Service tactics you are using towards your customers? I am really surprised Home Hardware is a big box retail store in Canada, why would you choose to treat your customers with ignorance? This kind of disrespectful manner to seniors is totally unacceptable. I never come across a terrible and unfair treatment like this from any retail stores in all my life in the past. What did I do wrong that I have been treated so badly and unfairly! I do not believe that I have been asking something unreasonable and inappropriate. This is such a terrible experience I have come across in dealing with Home Hardware! If I do not hear back from you in the next 24 -48 hours, I will write on the social media site and your CEO, let other people view my story and come up with a fair judgement in my bad and poor situation with the Home Hardware.