I called 3x was told sorry we did all we can do on our end we will send a tech on monday ....monday what about the rest of the weekend no tv or Wi-Fi i have a disabled person who watches the tv needs it to start the day...wth attitude of customer service sucks i never had a problem before with them before they gave me this altice box and on top of that i have no tv and they wont credit me the time with out service....cablevision you suck im gonna swith to fios