I switched from NorthStar Alarm Services to another company in August of 2019 after being with NorthStar for 5 years. I thought I had done what was necessary to cancel the contract. The payment for the account was being taken out of my husband's account. When I took over his account in 2020, I realized that payments were still automatically being deducted. In January 2021, I wrote a letter to the company to cancel and I stopped payment to the account. Recently I have gotten notification that I was behind in payments to the account and am now in collection. I called NorthStar and was told by Cody that the contract automatically renewed until August of 2022. He explained that the reason for the automatic renewal is that NorthStar could be held liable if they had equipment in my home and I had an emergency. On May 7, I spoke with NorthStar technician, Daniel, who said he would contact billing with information showing that they had provided no service since 2019. I also spoke with Jay in billing who said he would send me a copy of the contract. He also told me that the buy out for the contract was $779. Today I spoke with Brian in NorthStar Billing Management who says there is nothing that can be done because of the automatic renewal clause. At this point I am in collections for $170. So, in addition to there being no valid reason for the renewal of the contract since there was no NorthStar equipment in our home after August 19, 2019, and the fact that we unknowingly paid over $900 for no service for 17 months, and I still owe until August of 2022, they will not work with me. I even pulled my senior citizen, disabled, and veteran cards out to no avail. DO NOT SIGN WITH THIS COMPANY.