2 Jul, 2021 → by ClaimboUser32559
airport check-in

1

re VY8748 BCN - MAN Thursday 10.50 1 July 2021: I arrived at the airport shortly after 9am and immediately went and asked at the information desk where I needed to go to check-in for my flight. I was directed to a row of check-in desks and I specifically asked if they were for all destinations. I was told that they were so I went and joined a very long queue and waited my turn. That took about 40 minutes after which time I approached the desk and was told that the check-in for Manchester was round the other side! I hurried round and joined another very long queue where it quickly became evident that there were many other passengers for Manchester who had also waited in the other queue first. It was becoming obvious that it was getting close to the time for us to be at the gate and people were becoming cross and anxious. The staff didn't appear to be in any hurry. I had to rush through security and then went to find the departure gate. There was no time to buy any water or food for the journey. I barely had time to visit the toilet. When I got within sight of the gate the staff were indicating for me to hurry as they were about to close the gate though I knew I that I was far from the last person. The staff implied that I shouldn't have left it so late to come to the gate! It was very unpleasant. Later, waiting for my case, I met one of the people who had been behind me in the queue who was furious because the staff had practically told her and her husband off for being late to board. It was adding insult to injury! We'd all arrived in plenty of time and then had to stand in two extremely long queues to then be treated as though it was all our fault. Why did the people on the information desk give the wrong information which could have caused someone to miss their flight? Surely someone should have realised sooner that there were people waiting in the wrong queue? Why wasn't something done about it? There were people who definitely won't be using Vueling again and will be telling other people about their awful experience.
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