I bought 2 airfare ticket manila - auckland worth $1, 432 NZ dollar, upon succesfully paying my booking. It pop up that visit my email to check my itinerary. An hour after there were no itinerary from bravo fly. So i called their customer service. And to my surprise the customer service asst are angry with me and telling that they havent booked with the air asia. An hour after i called again i called again and telling me that i need to pay another $99 because the airfare increase. So i browse the review of bravi fly and found out that they have poor reviews and most of them are negative. I decided to call again and request to cancelled my booking since they havent yet booked with air company. They told me that it took 24hrs to get my refund. And the money i payed according to them "When taking payment, we use a secure standard procedure called “temporary credit limit” where the amount the customer should pay upon booking is simply 'frozen' and not withdrawn from the customer's available funds." But upon checking with my bank, they have told me that the money was automatically transmitted with their bank and it was not frozen on my bank. I called the customer service and telling me that it tooked 3 working days to get my refund and change to 3-15 days. I do not know if i can get my money back again. But hoping that this company has a heart that my hard earned money will be back to my account. This bravo company is totally a scam. Please do returned and process my money back to my account. According to my bank it will only take 3 days to refund the money if bravo fly will only processing my refund.