Our A.C unit has blown for the second time now, the first time I just replaced the whole out door unit myself to get a. c back asap. This is now the second time in 2 years and I am going down the warranty path as I've already forked out $1200 for a new unit to be replaced, it has now been nearly 2 months and still don't have it fixed and have no Aircon in our little home with 4 young kids! They keep telling us they are just waiting on a part that is not in the country, and when we call there is only 1 person working in the warranty department and even complained himself that he has way too much to do for 1 person. Terrible customer service, terrible attitudes, and has cost us money, and are living so uncomfortable in the middle of QLD summer with no Aircon, and they don't seem to care at all. I even asked for them to supply and rental portable a.c but they said they don't do that.