19 Jul, 2021 → by ClaimboUser626173
Air conditioning system
2
I had a new American Standard A/C heat pump installed on February 11th, 2021. We installed a replacement for the American-Standard heat pump that lasted only 5 years before the compressor went bad. I figured I might as well have a new heat pump unit installed instead of just the compressor since I would get a new 5 year warranty...it was probably just a fluke that the compressor went bad. So like the old unit, the new unit is a Silver Series 14 SEER. Last week this unit quit running 5 months after the installation. It is July in Florida so it is needless to say that the heat is almost unbearable without the A/C running. It took a couple of days for the tech to come out to replace some parts and after 3 days it was running again. I figured since the unit was only 5 months old, the whole repair would be covered by warranty...no such luck...the tech said he needed to charge me for the refrigerant...evidently American-Standard doesn't consider this part of the warranty although the refrigerant had to be replaced for the repair. He said he had to charge me $450 for 9 pounds of refrigerant because the warranty didn't cover that. What???, I said... I am giving you a deal, he said...I should charge you $900. Later on I searched for that type of refrigerant and discovered you can have it shipped to your door for $13 a pound all day long. So 1 day later, you guessed it, the unit quit again. Now the 5 month old new unit also needs a new compressor and they can't get the part for 4 days so if that is the case, that will be a total of 9 or 10 days with a house that is inhabitable. I asked for a new heat pump unit and I was told no. I asked if they could get the part quicker than 4 days...evidently American-Standard won't pay to overnight ship. I asked if my 5 year warranty would still be in affect...he would have to get back to me on that. I am a remodeling contractor that never complains but I will tell you ...American-Standard...never again. American-Standard please tell me if all of this listed above is truly your warranty policy.