Started May 15, 2021. My air conditioner stopped cooling. It is July 21, 2021 and still no resolve. I had to go out and purchase 3 portable units, 3 fans along with 3 neck fans. I have a brain injury that requires me to keep it cool. I have suffered extensively with this, through the neglect of Reliance. Why can't people call back instead of making false promises. The only suggestion thrown out to me was "you have to purchase a new unit" Telling a customer "you have to" is an unacceptable approach. Reliance first said my ducts were in the wrong place. Funny they've been fine for the last 9 years. I'm sure they haven't moved. Reluctantly they came out to say the unit had a leak. Attempted to fix, no solution. Then they advised the government has a ban on the fixing coolant. Apparently for some years. You would think Reliance could advise their regular paying protection plan customers of this instead of taking monthly fees for something they couldn't entertain a fix for. A form of fraud to me. Still waiting for a supervisor to call back since last week. A big disappointment, sheer ignorance really. The whole time being 67 days. Is there any one there that might care. Is there any one that knows what they're doing???? Other than "you have to" (all c/s sessions stress never use the words "HAVE TO" We will have someone call you leaving me, the customer sitting at home listening for the door bell or the phone to ring. 67 days of my life taken from me. The only thing I can say that has been right in the last 67 days is Reliance is able to send out my Protection Plan bill on time. Must say at 71 it was a treat hauling those portable a/c's upstairs. I could fill pages but there isn't enough space here