I purchased the Air Climber because the advertisement lead me to believe that it was easy and not hard on your joints because of the "Step On Air" concept. This was not so, I experienced a bit of pain in my knees. When I called to return it the operator was rude, saying I should have consulted my Dr. first and that the commercial does not state that. She was also snippy when I discovered that out of a payment of $49.49 I will only be receiving $24.54 back, stating that "If I had paid attention to the commercial I would have noticed that Postage and Handling were not included in the return", it was up to me to get it back to you. She became nasty and hanging up on me! I called back and asked for the supervisor, the 2ND operator wanted to know why and would not let me speak to her until I told her why. As I began to talk to the Supervisor she cut me off before I even explained what had happened and told me not to interrupt HER from speaking and she began to attack, by saying she listened to the call and that vulgar language was used and when I tried to interrupt her in my defense that I did not use vulgar language and ask her if she was sure she heard the correct call she began to yell at me. I had really had it with your company at this point so I yelled right back at her stating that she was just as rude as the operator and she hung up!!! This terrible experience with your company and your tactless and rude employees is a Disgrace, I Will Not Ever Purchase a Product Made By Or Carried by Your Company After this ugly Encounter. I Will Make Sure Not to allow anyone I know Buy Your Products as well! This is Very Poor Customer Relations and a Great Way to do Business! Really a wonderful way to conduct Business and make your customers want to came back and buy more stuff from you!!?????? No Way Not Ever Again I Was Treated Like SH ..!