I have made a booking on Agoda's website for ocean Breeze in blouberg strand Cape Town South Africa for the period 9-11 July 2021. After paying on Agoda's website, I had no communication from the hosts. I arrived at the address of ocean Breeze Raats Drive 44 Bayside Terrace, Bloubergstrand, Cape Town, South Africa, 7441. Upon my arrival the premises were locked, there were nobody there, I have asked the neighbours for keys, and they did not know anything about keys. There was nobody else to contact and it was dark, I had to book emergency accommodation elsewhere as I could not stay in the ocean breeze where I booked. Agoda answer back to me is that it is not a refundable accommodation. I agree, but the place does not operate anymore, so there were no services to render, bookings should not take place if the place does not operate anymore, this is bad service and if something reasonable is not going to be done, i will have to do a chargeback through my bank for services not rendered