My complaint is recently I bought nearly $23, 000 worth of goods from harvey Norman Launceston, 2 fridges, washing machine, deep freezer, dishwasher, oven, cooktop, microwave and a ranghood on completion of the purchase I asked the salesperson what value bonus cards are we entitled to because I've seen the adds on TV if you spend x amount of dollars harvey Norman will give you bonus cards, my answer from the salesperson was sorry there are no bonuses available for your purchases, so if this is true after spending nearly $23, 000 harvey Norman stores will never have my business again, I'm a very unhappy customer. Kerry. [protected]@gmx.com