Good day My Name is Getrude Koma Makro Card No: [protected] I purchased Gas stove on 09th August 2021, and also paid R950.00 for installation The installers came to my house to make installation but they told me it would cost extra R4500 to to do installation, for which it is over 50% of the cost of the stove. Firstly, this was not mentioned to me when I purchased the stove Secondly, they did not ask me if I have existing line I then told the I do not have R4500 since it was never mentioned to me. I went to the store were I went to the Makro store on 21 August to seek refund, they contacted service provider, the service provider said they cannot refund. I wanted to return the stove they told me they will charge me 10% since the stove is opened. The manager called service provider, service provide said I must pay them R650 in order for me to get refund of R350. That did not make sense for. The manager told me he will escalate the matter and instructed Aaron.Mnyakeni (Sales manager) and Palesa Thulo (Sales Manager Germiston Store) to follow up. I have been trying to get feedback from them since without any success. I have sent them several emails went to the store several times without any success. Kind Regards Richard [protected] [protected]