3 Sep, 2021 → by ClaimboUser340734
Advise from a customer service person

1

Booking reference [protected] Janet wimpress. We phoned last minute when we read in line that UK residents couldn't enter Austria because of Covid. We were advised to cancel the hotel which we did and we were told this would be free of charge and to wait to see if Ryanair cancelled the flight. We then find out that we have cancellation charges if 113.74 and have been told that this is because we cancelled the hotel. We think we have been unfairly treated as we only cancelled the hotel on the advice of Last minute.com
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