I paid for a product and they sent a completely different product to my family. They sent me confirmation emails saying the product I paid for was being sent. So it was surprising when my Cousin took a picture and showed me a completely different basket was sent to her. I emailed them and per policy due to shipping procedures, products can be substituted to keep delays low. They scammed me. I didn't care how long the shipping was just as long as my cousin, who just had a baby, got the item I picked out for her. They need to be shut down. For advertising one product online but sending something else. It's not right. I paid $200 for a basket I worked hard for that money. It's not like I'm rich. My cousin had a baby and I wanted to do something nice for her. It's sad companies are out there like this.