RE: MR Joe Martin, Membership N0: 7267617 [protected]-1 Made numerous requests to cancel this gym membership last year. Finally made a note of when I requested cancellation and saved the email as written proof this time. Useless staff passing the buck from one centre to another in order to cancel. I was last advised it would be cancelled as soon as they re-opened from furlough, only to find money is still leaving my account two months later. You can hardly get through on the telephones, when you do staff are ignorant and keep asking you to put your request in writing/email, which I have already done! Very frustrating. Would never recommend someone to sign up to anything where staff are so incompetent that they cannot cancel a membership and continuously charge you. I have bank statements to prove money is still coming out, emails to prove I have cancelled but no one seems to be able to action this. Really think your staff need training on the value of customer service and a new system should be put in place to action cancellations with immediate effect. This is a very difficult time for a lot of people and no one needs the extra stress of constantly chasing people to do their job. I desire a refund from any payments that have left my account from November 2020. I requested cancellation prior to January but cannot find record of it - may have been over the telephone. The gyms were not accessible in Nov/Dec due to lockdown and I put my cancellation request through again in January 2021 in the form of an email. Due to still being in Lockdown in January no further payments should have been taken once the centres re-opened in April. I find it disgusting they suggested I still pay a part payment for the final month of April once the centres re-opened. Regardless of that correspondence they are still charging me a full monthly fee. The last transaction was taken 3rd June for £34.95 The account that the funds are paid from was due to be closed so this has now also put me in an unarranged overdraft and prevented me from closing the account due to pending payments. This has been a huge inconvenience to me. Please return correspondence via this email address kl.[protected]@hotmail.co.uk