I purchased a 2005 Malibu from Bill Heard in Sandford. First draft had Gap and Bumper to Bumper coverage in final charges. Second draft said I had to pay for the bumper to bumper seperate and made a new contract for me to sign. I get my bill from the lender and it is 1308.00 more than the paperwork I signed. This is because Bill heard added a different insurance not included on the first two drafts, called Opitional insurance. 1308.00 I wrote requesting it be cancelled a refund of 1308.00 No response. What now? It has been a month. The other times I wrote about the overcharge for title and tag. No refund on that they say. Got an answer in a week. I wrote and called because it was two months and I still did not have my tag. They told be the original owners loan had not funded yet so we could not get our tag yet. What do I do.