16 Jul, 2021 → by ClaimboUser135174
ADA Access

2

My family and I were in line for the Iron Rattler at Six Flags Fiesta Texas. We accessed the ride via the ADA access entry. The operators took our ADA pass and quoted a 30 minute wait. Their was no wait at the gates grater than 10 minutes. We waited for a very long time seeing a brand new line of people form over several occasions. If we had gone through the line for people without disabilities we would have ridden the ride at least 4 times. By the time we left the line (without riding the ride), we informed the operators that we would be filing a complaint. Operators names were Jasmine and Joseph. I informed customer service that the wait time for ADA access was excess and far greater than the wait time for able bodied persons. She stated she would file my complaint.
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