Bought a couch.May *Springs broke (NOT JUST A SPRING THE. MAIN FRAME OF SPRINGS FOR THE COUSINS TO SIT ON. . . . June .Ashley sent a technician. JULY. He took fabric off bottom off couch took pictures said ‘OH! Springs are all broken, said someone would call us. Cust. Serv. SEPT.Called they said we will have to pay for the parts, Ashley’s will pay for the labour. *My Husband TT MANAGER @ STORE * CSS was to CALL Back NEXT DAY ***We do understand. It was bought in the Missauga Clearance centre. However, when we buy a used car, we don’t look underneath to make sure the motor isn’t going to fall out.Our frustration is waiting 15/20 minutes each time to call Customer Service. When we get thru the phone clerk(s) are rude! REFUSE to put a supervisor on the phone! Repeat the dialog given (i know they are reading a script) manger of the store {IAN}was to call back yesterday within an hour and/or his boss J. Rosa was to follow up neither call received HUGE STAFF ISSUE with this Company DEFINEITY NOT dealing with CANADIAN ASHLEY’S AGAIN! ! We have a house in Florida (Furnihed by Ashley’s) And have been VERY PLEASED with THEIR CUSTOMER SERVICE & PRODUCT