Linda the branch manager at The Lakes, is the WORST manager I have ever had to deal with in any bank anywhere. What a difference with the classy, polite and kind account manager at Chase. This Linda is rude and arrogant. Her attitude is so despicable and so pretentious that I hope it's only her and not a trademark at NSB. This is the type of staff that banks get into trouble for abusive fees, because of their manager's abusive practices and poor judgment. My account would have been overdraft by 5 bucks or so, but she rather return a $40 check that was "posted" 3 days earlier, then charge my account for $32 returned fee, plus another $5 OVD fee, plus charge my monthly $10 fee. I called her and mentioned that it would have been easier and more professional to have someone from the bank give me a call so I can take care of this matter immediately, or, at worse, charge me $5 per day that the account is OVD. Their policy allows accounts 7 days of OVD status. Instead, she abusively manipulated my account to apply the fees. And there is no talking sense into her. She is obnoxious, pretentious. She speaks over you, before you even finish your sentence, and try to outsmart you with her ironic tone saying : "If you had money, you wouldn't be in this trouble". If I had money Linda, YOU would be kissing my a** to keep me as your customer. And she talks like I was born last night, saying that is every bank policy, blablabla... insulting my intelligence because I know as everyone else, that many banks have courtesy calls or even text messages alerts. Go by YOUR book, Linda...And I say YOUR book, because I know for a fact that other branches are way more understanding. Other banks have employees that actually "work", and don't sit on their fat ### all day staring at their computer, being "with a client" every time you try to get them on the phone. They care for their customers. They do not discriminate or change policy depending on who you are and how much money you have in your account. It's called CUSTOMER SERVICE. As a small business, I recommend to everyone who's planning to open an account with NSB to think twice. There are much better banks out there. Don't waste your time with ###s. Why don't I close the account? because I have monthly ACH's coming in, 300 checks left, etc... plus I am not wrong. Just dealing with idiots. Next time something goes wrong for you Linda, based on someone else's intolerance such as yours, remember me. Karma doesn't forget.