Since their new system upgrade, NTTA has made it more difficult for customers to make changes to their account. To make ANY change to your account - you have to have a min of $40 balance in your account. WHY? It is my account. My money from toll fees went towards this system upgrade. I want a refund of any monies used for this system upgrade. Here's one example: If you have one vehicle and you want to transfer ownership - you have to have this min $40 balance, complete owner transfer, then call NTTA to get a refund of YOUR money. So if I had 15 in my account, I had to add 25 to make this change then call for a refund. Here's another example: In order to update your license plates, again make sure you have $40 in your account. THEN you can't even make the change online - you have to call a rep who has to soft delete your car then readd it with the updated license plate. So now you have two entries for ONE vehicle. How is this system better. IT IS NOT and NTTA knows it... MORE customers need to speak up. I want a refund as my money went to pay for this "enhanced" system. I asked NTTA to pay the $6.92 for a zipcash and they refused. Fine - I want a refund for a poorly designed, non customer friendly system.