12 Jan, 2019 → by ClaimboUser288164
A Misuderstanding Resolved
4
I’m writing to highly recommend the Stamford Pearle Vision store. My wife and I stopped by to get me new glasses... They had a special going on, and I understood that in addition to getting new glasses and lenses, they would replace the scratched lenses in my old frames for free. I soon discovered that I had misunderstood the promotion, and that I owed them for the replaced lenses. But... the manager agreed that the way the promotion was worded was a bit confusing, so they did not charge me for the replaced lenses. This was a big deal since the new lenses were expensive. So, I just would like current and prospective customers at the Stamford Pearl Vision store to know how well I was treated... and that they are highly ethical —and conscientious — in their business practices. Thank you!!!! Bryan Mattimore, longtime Stamford resident