Metro Storage doesn't give a damn about customer service, or a good business model. They want as much of your money they can get. Example: Things come up, you're late. So you pay the $24.00 late fee. Then there is a convenience fee of $3.75. What the *** is convenient about paying both? Shouldn't the $24.00 be sufficient for fees? Don't store your stuff at Metro Storage if you have a tight budget! Fact! Metro Storage will gouge the *** out of you.