29 Aug, 2021 → by ClaimboUser184757
A bad change of itinerary because of overbooking
1
We were scheduled on Westjet F 3529 Aug 18, 3:15 pm fromMontreal to Toronto and the with Sata until Madeira. Because of overbooking, Westjet sent us at 19:15 to Toronto and then with BA. But the time was to short and we did not be accepted atthe gate at BA. So we had to sleep in Toronto en 24 hours later take the plane for London Heatrow. It costs us one day lost of vacation and calls to the hotel and the rental car company to explain the situation. Finally, we had been also obliged by Westjet to take the COVID test and pay for that while it was not necessarily (we were both vaccinated in Canada and we had MAdeira safe confirmation). Annie Reddy Jacques Turgeon