Here is my original email to Toshiba: " I purchased this unit on July 1, 2020, and only started using it in August. I used it only at night until mid September, when I made sure the filters were clean and the reservoir was empty so it could safely sit for the winter. Last month I checked the filters and checked the unit over to make sure it was ready to go, and started to use it again only at night. 3 weeks ago it began spitting water out of the vent. I emptied the reservoir and attached the drain hose to the back to allow for continuous drainage so that it would no longer fill up. This seemed to stop the water problem. Then a couple of weeks ago, it had been running for about an hour when it abruptly stopped and all display lights began flashing and beeping. I unplugged it and let it be for about an hour, and was able to get it working again. Now for the last two weeks it stops and flashes and beeps randomly, usually after about half an hour if use. I am no longer able to use the air conditioning feature and the unit is no more than a very expensive and bulky fan. We are in the middle of a heat wave here in Manitoba and I am incredibly upset that I put out $400 for a piece of garbage that broke down after very little use, SUSPICIOUSLY just as the warranty ran out. I have no faith in big companies and I know this email is a wasted effort, but I want you to know how wrong it is for you to scam people like this. I'm a single woman living alone and I can't afford a $400 AC replacement every year. I won't be purchasing Toshiba products again and will make sure I discourage everyone I know from purchasing them." They pretended to care and have ignored my emails since then, and it's been 6 weeks.