The product was a flat screen tv from Amazon (max 40 pounds). I paid extra for threshold delivery, which includes inside your entryway. Once they got here they told me they couldn't deliver in my entryway because it has steps without me paying extra (split level). I then offered for them to pull around back and take it through the basement level. They again said it will cost extra to do this even though there are no steps to my basement door. Eventually they left it in my garage propped up against my car... Keep in mind I said they, as in two guys. And don't forget the fact that this TV with box is forty pounds maximum. Oh and the box is damaged so I will be keeping watch on this one.