1st of all if you look up that name their are hundreds of the same name person...this person your talking about tried everything in her power to show evidence of the several names doing the same type of business including a WARRANT out of Sarasota for this other same named person...she did the easy part. Switched to an online booking site and has 5 STAR REVIEWS...which I did the research myself as she gave me all the links...and 5 STARS NOT FROM ONE PERSON...from over 300 reviews that have stayed with her rentals...SO WHO-EVER IS THE DUMMY...repeating the same old story get your facts straight before posting bad stuff about any business or person you wouldn't want it done to you!! Every business no matter if hotel, restaurant, mom-pop, etc is going to have one happy customer this is the normal...the smart business owner fixes and corrects...but it seems like you have maybe one or two that are harsh not only to this person over/over. They are like this to many other businesses that is why I always do my research well and then get my own option….PEACE AND LOVE TO ALL IN LIFE....GOD BLESS