Called for appointment to set up 3 computer network. They took all personal info which was painful and took 25 minutes only to be transferred to someone else because the individual taking info said could not set appt. Next agent stared asking me all the same questions and after 12 more minutes came back and said for me to call them back when their systems were up and running? If they cannot keep their systems up and running, why should I believe they can keep mine up and running? NO THANKS!!! Unfortunately, this effects my buying decisions about all purchases from Best Buy. I am returning $200 dollars worth of product purchased last week and going to Frye's.