Purchased 3 pairs of all same size online. When order arrived 2 pair were too narrow and 3rd pair was a half size to big. Returned with enclosed label but charged a restocking fee to return. Even though I love all 3 pair but to be penalized for manufacturer defects to return caused me to cancel order and ask for what ever refund was left after restocking fee. I will never oder from this company again. To much of a hassle and red tape... Too bad to b/c the shoes were stylish and comfortable, very disappointed. I guess I will stick to Amazon from this point forward.