Got a new job, Made a bit more money so I sent in my updates for income. I get a notice in the mail saying that I can still use mass health, But my level changed to 2B + Tax credit. I work from 7-5 weekly, I drive for a living so its hard to be on the phone for a 50min wait while making delivery's. I used the call back option on 10/25, 10/28 & 10/29. Each time they called back at around 5:30-6:00PM. And each time I gave them my info, Asked if my plan would be the same, And what do I need to do on my end if anything to stay above board on policy. Every time they put me on hold for about 15 min. Then hung up on. Once i chock up to a mistake, But two more times? That's just blatant laziness in my opinion. They are paid to do a job. At this point I am not surprised why call centers get sent overseas. Honestly, I think we would get better service if they sent half the calls overseas, That way the MA health call center would have to either do their job, or get replaced by people who will do their job for them. It's sad how they treat people too. Almost everyone I know that has MA health hates dealing with them & complains about attitudes, Hold times & many call transfers.