I purchased my Kia in 2016 from Evergreen Kia brand new along with three other family members who also purchased theirs brand new. My first complaint is that it is very hard to get an appointment for an oil change and when you do get in they give you so much attitude and not very welcoming. They don't hesitate to call you constantly about purchasing a new car though, but can never help with service. So fast forward I started going to Kia Berwyn for my services due to Evergreen was very rude and could barely get an appointment for my free service, so I went to Berwyn and had to start paying for my "free" oil changes. I then started having a problem with my engine which was common with 2016 Kia Optima's so Berwyn did some testing and Kia replaced my engine under warranty. This was this year around Jan-Feb 2021. I continued to go thru Berwyn since they performed my engine replacement even if I had to pay for oil changes. Now as of yesterday my check engine light is flashing and my car with not go over 62 mph and the rpm is not moving. I made an appointment yesterday online to come in today 09/08/2021 at 530pm which was the next available appointment slot. I get a call at 2pm today stating I have to reschedule and the next appointment time is not until 09/20/2021. I informed the dealership of my problem and that I can not reschedule due to I need my car fixed. She stated she saw the issue I wrote with car and no one will be able to look at it so does she want my to cancel my appointment. I told her no I don't want to cancel and I will be there today so she states I will have to leave my car there then until someone can look at it tomorrow. I informed her that was fine, I had intentions on leaving it anyway with that problem. So my issue is why am I having so many problems with my car and why does the dealerships give such a hard time when it comes to servicing but not when it comes to purchasing? I am really frustrated at this point and I have went online to see so many people complaining about the same issue.