Ford doesn't care about its customers: In 2011 I purchased a new Ford F-250, 6.7 Power Stroke diesel truck. I just paid $18, 000.00 to replace the engine which failed due to a glow plug problem. Ford discovered a problem with their glow plugs in 2014 that effected 2011 & early 2012 F-250 and F-350 models. The glow plugs could have been replaced before the failure for approximately $200.00. My thinking is that upper management's greed was the cause of not notifying customers of this potential problem. As a Disabled Veteran, living on a fixed income, it would have been much easier for me to pay the cost of replacing the Glow Plugs rather than the long block engine. My truck has always had all maintenance done at a Ford dealership. Ford Motor Corporation did issue a technical bulletin TSB 14-0127 on July 3, 2014. My service advisor at the dealership contacted Ford Customer Care, their response was they would not help with any repairs.