On January 14, 2019 I called Ritchie Bros to add my 2007 Freighliner 30 passenger bus to their auction on, I talked to salesman Matt Backsdale send pictures and signed a contract under my name. A week later called again and he transfer me to territory manager Connor Mullarney because I want to sell the bus by myself because maybe it will not get enough money that I invested on the bus. He told me I cannot get out of the contract that I can not do that to him, after a few words discussing the matter he got very upset with me and told me that I already signed a contract, them I asked him what is the approximate amount these bus get sold for and he told me around $12000. and $15000. and I said ok because I invest a lot of money in the bus and I can not afford to lose more and they guarantee to be sold and I have to bring and sign the tittle before the auction date and bring the bus 15 days before the action started, we took the bus to the action around the first days of February, and paid $575.00 for delivery of the bus because was a problem with one of the belts and they told me they will fix it and discount the fee for labor from final amount. the tittle was in my wife name and she signed but the person in the office told me I need to fill out another contract with my wife name to call Mr Connor Mullarney to send me another form, call him a few times no respond from him, finally after a week maybe he send the new contract for my wife to sign. On February 22 the bus was sold for only $4,000.00 I can not believe the unprofessional of these personnel they way they work, not effort at all to get close of what I was suppose to get for the bus, this caused to me for losing a lot of money and the stress on my health. If they knew these bet started so low they should it let me to cancel the contract from the beginning when I explained how much I spend on that bus because I had enough time before the auction, for the contrary he told it was not possible to cancel I suppose because his commission and his personal interest were jeopardize. I'm very upset with they service and lies to ripoff people. I'm requesting the rest of the money I invested the bus which is $13, 000.00 and never hear from them in the matter. If I do not hear from them I'm willing to go further with my rights to stop this business bad service.