[protected]. Email - [protected]@optusnet.com.au. Warrawong NSW store. My husband and I (pensioners) paid $4160.00 for 2 x 3 seater Luximo black leather lounge suite. We ordered these on 3rd June 2020. It took until November to receive these. On receiving the goods they were faulty with the arms being squashed in transit, puckering in the seat and a circular imprint on another seat. We complained to our local store and they sent an upholsterer out to take a look. He agreed it was inferior and reported back to the store. The person we were dealing with Charlotte hadn't kept in touch so we rung and they said she had been moved to another area so if we hadn't chased we wouldn't have got anywhere. We were now being looked after by Judy. They agreed to replace it and they had another 2 in stock. We received the next 2 and the delivery drivers opened them up on our driveway so we could check them before bringing them inside. Again the stuffing in the arms were squashed again and the base was scratched. This was slightly better but we weren't prepared to take delivery. The drivers rang the store and advised them and they gave my husband the phone and instructed him to take delivery and send photos and they will advise us of the next step. I sent photos within an hour of delivery. I emailed Judy when I had no response and she said they will look at the photos and let us know in a couple of days. A week later my husband rang and she wasn't available but she would ring him back. No call. I emailed again, no response. I then phoned again today and she wasn't available and she would ring me back. I said I was sick of hearing this and the staff member said someone will definitely call me. I then got a phone call from Joseph. I could not believe how rude he was on the phone. I asked him what was happening and he said nothing. We are not doing anything, you have had them replaced once and we are not going to do anything. You don't see the scratches and the stuffing will eventually bounce back. I said that was rubbish and if we were to keep them I want compensation and he said you are getting nothing. We have replaced them once and we are not giving you anything. He was so arrogant and rude. I told him I was taking this further and he couldn't care less. We have complained via messenger and it was sent to the Corporate Compliance Team on 17th February with no response. We are so upset by the product, the service and the lack of customer service from Harvey Norman. This has upset us SO much that we do not want to ever deal with them again. Our friends and family are also shocked at the inferior product and said they won't be buying furniture either.