I sent two boxes into ThreadUp in early June, each was assigned a specific #, and in late August I was alerted one of my boxes had arrived with nothing in it; which is strange as one of the pair of shoes from this box is pictured in the payout of my other box . I am confused about this, as one box was 21lb, and the other was 19lb, and I have all the receipts for them and pictures as well. I sent multiple e-mails to "[protected]@thredup.com" as I could not get anyone on the phone or web chat. At this point I am not certain what I can do other than just write it off. If anyone can help connect me with someone who can assist I would appreciate it. Here are the phone numbers I located for ThreadUp thredUP Customer Service Contacts +[protected] (Customer Service) +[protected] (Walnut Creek Store) +[protected] (Austin Store) +[protected]