Sent UP, Santiago Reyes, Case Manger Re:  CPL#[protected] CRM:[protected] I did not receive a call from you on Friday which I was expecting. You have called me every Friday telling me the same thing - that my computer can not be fixed and a check for 1299.99 has been sent to me. Have I received it yet? However, you probably had nothing to tell me. I have never been told the truth. We both know that I have NOT received the check that HP owes me of 1299.99. This complaint began on March 21, 2021 when I sent you pictures of the 13" HP ENVY laptop under warranty. I sent it back to you as requested. by UPS label you sent to me.  I was told it could not be fixed. And there was no comparable computer to give me. I have been in constant contact with you & HP since that time.  I was told varying reasons why I did not receive the check including problems with HP financial dept and issue with mail in mid May. As it is now the end of June and I still have not received the promised check - which by the way, another case manager was able to see I was due when you were not available (This happens every time I call you back as requested). This case manager said he had to transfer me to his manger. I waited on that phone landline (being promised at intervals that some one would be with me shortly). after 1 1/2 hrs. I kept the line open and called your supposed direct line from my cell phone. Another personan also told me that I would need to speak to a manager. I was now on 2 lines waiting and never getting to speak to anyone. Then the landline phone went dead and I got a message "If you would like to make a call please hang up & try again" this meant that HP hung up on me after 2 hrs or more. Then the second phone - the cell phone went dead. I looked at the time and realized that is was probably after HP hours and that HP just ended all calls. After months of phone calls and emails and promises "the check is in the mail" I still have no computer and certainly not the promised check.