My husband ordered 12 months of roses for Christmas for me. The whole process has been a nightmare. The first order came with no problem on Christmas Eve...that was the only thing that went right. The second order came with the same Christmas card wish and when we tried to get that updated we spend two hours talking to the (anti) overseas customer service and online chat. Finally, we were able to get a "generic" message on the cards. The next order delivered on Valentine's Day eve came with roses that were flattened and already brown. By the next morning several heads were already drooped over. Again spending hours calling 800 number overseas and online chat, we were promised someone would reach back to us within 48 hours. The time has come and gone and after FOUR more 800 number calls, we are still where we started. We just want to cancel the order and get a refund. I used to be a big user of Proflowers but something has happened and they are horrible in every way.