ClickFunnels Important Order Info Inside... Unsubscribe or Report As Spam You are receiving this email because you made a recent order at our website, myhandy360.com. Regretfully, we will not be able to fulfil your order. When you submitted your payment, including the money added to your order for shipping and handling, the funds were received by our merchant account provider, PayPal. Unfortunately, as of September 8th 2016, Paypal decided to close our account and restricted access to our funds. This means that while thousands of orders are packaged and ready to go, it is not possible for us to ship them. Because of this restriction from PayPal, we are also unable to process any refunds. In order to receive a full refund for your purchase, we believe the most efficient course of action would be for you to submit a dispute or chargeback directly with PayPal, your Bank, Or Credit Card Issuer. We sincerely apologise for any inconvenience caused. The Management MyHandy360 MyHandy360 eCommerce Fusion 10880 Wilshire Blvd Suite 1101 Los Angeles, CA, 90024, USA https://clickfunnels.com/contact_profiles/MTE0MjUxNTQz/unsubscribe/new?source=email_campaign&medium=email&name=47447 Sent from my iPad On 30/09/2016, at 8:06 PM, Josephine Dela Cuesta (MyHandy360) wrote: ##- Please type your reply above this line -## Your request (141517) has been updated. To add additional comments, reply to this email. Josephine Josephine Dela Cuesta (MyHandy360) Sep 30, 18:06 NCT Hello Rosina, We apologize but we do not take phone calls. Our global support staff is available 24/7, so you can expect a very quick response for your issue. I have gone ahead and submitted a refund request to our refund department. You will receive an automated message in a few business days once the request has been approved, after which your refund will be processed. Regards, Josephine Customer Support http://myhandykey.com/ Rosina How Rosina Howe Sep 30, 17:54 NCT I would prefer a contact number and human person to speak to. You said refund requests are processed in order they are received. This tells me I could be waiting longer. So please tell me what number is my refund request is? I am sick of your company using its processes to fob me off. My first email was sent to you in August and we are now at the end of September. I would like a contact person and number so I am able to speak to someone. Rosina Sent from my iPad Josephine Josephine Dela Cuesta (MyHandy360) Sep 30, 16:16 NCT Hello Rosina, Thank you for your message. We understand that you wish to have your order canceled. While we are saddened by this decision, we are here to assist you. Please be informed that we have submitted a request to cancel your order and to refund the charge. You will receive an automated message in a few business days after the request has been accepted. Kindly note that refund requests are processed in the order they are received. We appreciate your patience. If you need further assistance, please don't hesitate to contact us again. We'd be happy to help! Regards, Josephine Customer Support http://myhandykey.com/ Rosina How Rosina Howe Sep 30, 15:38 NCT That's what your company said last time! Enough is enough... I paid my money now send the goods. I will never buy from your company again... What horrible customer service. Refund my money back to my account it was paid from... I will not wait any longer. Rosina Sent from my iPad Josephine Josephine Dela Cuesta (MyHandy360) Sep 30, 01:27 NCT Hello Rosina, Good day! We hope this email finds you well. We are deeply sorry that you have not received your order yet. We understand how important it is to receive your orders on time. Please allow us to assist you. Per our records, it seems that your order is already being processed. We already made a follow up on your behalf to our processing team to expedite your order. Unfortunately, we are unable to provide an ETA as the shipping date depends solely on our distribution team. Rest assured that we will do our best to have your order processed as soon as possible though. If you are prepared to wait a little longer, your order will be processed at the absolute earliest. You will notified via email once it has shipped. If instead you would prefer a full refund, please advise us accordingly and we will arrange for one. We are hoping for your patience in this matter. If you need further assistance, please feel free to contact us anytime and we'd be happy to help. Regards, Josephine Customer Support http://myhandykey.com/ Rosina How Rosina Howe Sep 29, 05:40 NCT This is a follow-up to your previous request #114212 "Order 132981" Where is my order! Sent from my iPad This email is a service from MyHandy360. Delivered by Zendesk [J9GKR5-8EL9]