1 Jan, 2018 → by ClaimboUser213982
Child’s clothing
1
We ordered some clothes to fit our granddaughter from the America Girl website. The website indicated that we should order size 'Small'. The clothes arrived, but they were from the Biddy Baby line and the size Small Was too small ( in the Biddy Baby line, the clothes should have been a size Extra large). We called the AG customer service and they admitted that the catalog was incorrect and that there were a lot of customer complaints with respect to this issue. We had to pay postage to send the items back to AG when the company had fouled up the order. We live in Middleton and could have dropped off the incorrect item at their offices, but they said they would not accept them there, we had to mail, them at our cost. Additionally American Girl products are manufactured in CHINA which is disturbing. We will NEVER buy any more products from American Girl and will tell all of our friends of this experience.