HMS policy was purchased by sellers when we purchased our house our broker recommended a home warranty plan.Moved last part of April filed claim on central ac in May had work order after service person came out took two weeks to get approval and parts.Had to call again first part of August compressor not working blowing hot air, no return call after getting confirmation work order number, called again August 18 did not get return call because no service avalible, asked if same company could service ac came out August 19th, no return call when I called they said repairs denied due to coils needed cleaned had to be done before any further steps taken to fix ac.After coils cleaned HMS consider it to be pre existing or lack of prevenative matinence problem refusing to repair or replace after ac being serviced twice without it being claimed as the problem don't understand how it is preexisting BillieHansell 870-540=6261