I am registering my complaint over my car rental pick up disaster. I made a booking for a 12 Passenger Van on May 7, 2019 and prepaid same IN FULL. The reservation number is 07573381US4, under the name of Chido Kwande. The pick up location was Budget Sears Town East Mall Mesquite on June 4th 2019 at 7 AM in the morning, this is almost a FULL MONTH after my reservation was confirmed and paid for. I get to the location and they do not have the car ready for pick-up, In fact the Lady who attended to me then proceeds to call Distribution and she informs me that the van will only reach their offices around 9 in the morning and she is not sure in which condition it will be in such that she might have to clean it and ensure it is ready for us and that is more time and further inconvenience to me. The van, she advised, was coming from DFW!!! To say I was livid is an understatement. There is a reason why I specifically chose to pick up that car at 7 AM because I HAD PLANS, which were then ruined by your poor planning and distribution. This is unacceptable and I need some recourse for such a huge inconvenience to me and my family. I am appalled by such very poor customer service which left a bad taste in my mouth. For such a company of great repute you have disappointed me immensely. I shall be taking any of my future business elsewhere. When I received a text message on June 3, 2019 at 8:37 am reminding me of my reservation I thought all was in order, only to be met with a great disaster on the day of pick up. Very disappointed Customer Chido Kwande