I went to look on CC website to price phones for a possible upgrade. My password didn't work. I tried more than once, and it locked me out. It said to call customer service, which I did. They told me they couldn't reset my password for 24 hours. So I couldn't even use the phone I had. Asked to speak to a supervisor, he said the same thing. They're customer service and policies suck! User's recommendation: Don't bother with this company, and their coverage is terrible in rural areas.